At Tavish Hikes, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple return and refund process.

Returns

  • You may request a return within 7 days of receiving your order.

  • Returned items must be unused, in their original packaging, and in the same condition as received.

  • To initiate a return, please contact us at [email protected] with your order details.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 7–10 business days.

  • Refunds are issued using the original payment method whenever possible.

Non-Returnable Items

For hygiene and safety reasons, certain products (such as personal gear, consumables, or clearance items) may not be eligible for returns. This will be clearly stated on the product page.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange your item for the same product, please email us at [email protected] within 7 days of receiving your order.

Late or Missing Refunds

If you haven’t received your refund after 10 business days, please check with your bank or payment provider first. If the issue persists, contact us at [email protected] and we will assist you.